We accept payment by debit and credit cards only.

At present we do not accept payment via PayPal.

The price includes the item of jewellery, a jewellery box, an authentication certificate (either issued by IGL or Rings of London) and free delivery.

Yes, postage and insurance is included in the purchase price of the item. Items are sent through the “Royal Mail Special Delivery Guaranteed Service”. Once your purchased item has been dispatched we will send you by email a Royal mail tracking number to enable you to track your dispatched item.

Our free postage, packing and insurance is free to UK mainland post codes but excludes all of the following:

Highlands and Islands Postcodes: IV, HS, KA27 – 28, KW, PA20 – 49, PA60 – 78, PH17 – 26, PH30 – 44, PH49 – 50, ZE – ZE3.

Northern Island Postcodes: BT

Isle of Man Postcodes: IM

Isles of Scilly Postcodes: TR21 – 25

Isle of Wight Postcodes: PO30 – PO41

Channel Islands Postcodes: GY and JE

The courier we will be using like most UK couriers apply heavy surcharges outside of what they class as the UK mainland postcodes, details of which are given above.

Where possible we will use Royal Mail to keep costs down and there may a surcharge of up to £12 depending on the weight of the parcel.

Please email your request to office@ringsoflondon.com, so that we can confirm the shipping charges for you.

Alternatively please place your order through the website and we will contact you for any extra payment if there is any due.

Often we can send your purchased item/s at the standard shipping price.

Yes, but to protect ourselves from fraud and inappropriate use of your credit or debit card the following additional documentation will be required;
a. An authenticated copy of the cardholder’s photo ID such as a passport or driving licence. These are the only two items we will accept;
b. A copy of a utility bill or bank statement that is no more than three months old;
c. A letter signed by the cardholder giving permission for the purchased item to be sent to an address other than the billing address.

Yes. You will receive an authentication certificate which will either be issued by IGL or Rings of London.

IGL stands for International Gemological Laboratories. IGL is a well-respected diamond grading laboratory and is acclaimed as an innovator in the diamond grading industry. IGL pioneered the development of the first scientific system used to evaluate how well a diamond has been cut.

IGL are respected by diamond manufacturers, jewellery retailers and consumers for their accuracy and consistency in every aspect of diamond grading.

Whilst there are a number of laboratories available for diamond certification, IGL is considered amongst the most reliable names in the grading industry.

For further information about IGL please click on this link to access their website: www.igl-labs.com

Please see our section on “Diamond Buying Guide” for a clear and comprehensive description of the 4 C’s.

Yes, all our jewellery items only contain naturally sourced diamonds and at present we do not sell laboratory created diamonds.

Laboratory created gemstones are artificially created in a laboratory using similar conditions under which these gemstones are formed naturally in nature. Laboratory created gemstones look like the real thing and have the same mineral composition but do not have inclusions and other imperfections that natural stones have.

The main advantage of a laboratory created gemstone is its lower cost for the customer. This allows the customer to buy a gemstone that looks, feels, and has the same composition as the natural gemstone but without the high price tag that is normally attached to the real gemstone.

Caroll F. Chatham was a self-taught scientist in California who learned to replicate the natural process of growing gemstones. Chatham gemstones are created in a laboratory by a process that precisely manipulates chemical and environmental factors which enable the gemstones to grow over the course of about a year. Chatham gemstones possess the same physical, chemical, spectral and optical qualities of natural gemstones but at a fraction of the cost.

All our diamonds are naturally sourced and we do not sell laboratory created diamonds. Some of our jewellery items contain laboratory created gemstones in order to keep the price of the jewellery item as competitive as possible. This is clearly stated on description of the jewellery item as to whether the gemstone is laboratory created or naturally sourced.

We understand some of our customers will only want naturally sourced gemstones in their jewellery item. If the item they wish to purchase has a laboratory created gemstone and they wish to purchase the same design but with a naturally sourced gemstone, then please feel free to contact us by email at office@ringsofLondon.com to get the price of the jewellery item with a naturally sourced gemstone

Rings of London is a company based on strong ethical principles and we condemn all forms of human exploitation such as child labour and pittance wages paid to workers. We can assure our customers that our diamonds and naturally sourced gemstones such as emeralds, rubies and sapphires are not sourced from war-torn regions or extracted from the earth using child labour or any other form of human exploitation.

No.

A hallmark is an official mark or series of marks struck on items made of metal, mostly to certify the content of noble metals such as platinum, gold, silver and in some countries, palladium.

All gold is stamped or hallmarked with its quality when it is made as required by that country’s government. Gold comes in many colours depending on what other metals are used in the alloy. White, rose, yellow gold and other colours are just variations in colour. The carat does not change because of the colour and the amount of gold remains the same.

The number refers to the fineness of gold in parts per thousand. Our jewellery items are either 9 carat, 14 carat or 18 carat:

9K, 9ct or 375 parts per thousand is 37.5% gold;

14K, 14ct or 585 parts per thousand is 58.5% gold

18K, 18ct or 750 parts per thousand is 75% gold. Most quality pieces are 18ct.

22K, 22ct or 916 parts per thousand or 91.6% gold and is very soft and very yellow.

24K, 24ct or 1000 parts per 1000 is PURE gold which is too soft for most jewellery manufacture.

Since 1972 the UK has been a signatory to the International Convention on Hallmarks. This means that UK Assay Offices can apply the Common Control Mark which will then be recognised by all member countries in the convention. Conversely, convention hallmarks that have been applied in other member countries are recognised in the UK. All our jewellery items are hallmarked.

When purchasing an item from the Rings of London website you can be sure your online purchase is secure. Look for the small padlock symbol in the address bar and our web address will begin with https://, where the s stands for “secure”. We do not store your card details after the transaction has been completed. We will not ask you for your PIN number or banking password. Beware of any sites that ask you to provide these details.

We take your privacy seriously and all personal information provided by you will not be disclosed to any third parties. Card payments are processed by xxxxxxxx, a leading provider who employs the highest standard of security. We need your personal details in order to confirm your identity, age, and address. These are necessary in order to fulfil your online purchase of an item from Rings of London.

For full details of our Privacy Policy please click on this link: xxxxxxxxxxx

Once your order has been confirmed and paid for, if for any reason you change your mind please email us at office@ringsoflondon.com within 48 hours, informing us of your decision to cancel the order. Unfortunately after this period your order will be processed and you will have to go through the normal returns procedure.

You can email us at office@ringsoflondon.com or telephone us on (01202) 932360.

If for any reason you are not entirely satisfied with your purchase, we are here to help. You can return your item of jewellery within 14 days of your order’s delivery date for a full refund. Any item/s returned must be unworn and in its original condition in order for your return to be processed. Please use the original packaging to return your jewellery item to us. Any jewellery item returned to us will be subject to inspection before any refund is processed.

To return your jewellery item you must contact us by email at office@ringsoflondon.com before you send the product, giving us your Order Number and the reason for returning the item.

Shipping charges incurred in connection with the return of a jewellery item/s are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping to Rings of London Ltd. Please ensure the item is insured against loss or damage. We suggest you use a suitable postal delivery service such as “Royal Mail Special Delivery Guaranteed Service” and ensure the parcel is insured for the full amount.

If you receive a damaged item, please notify us immediately for assistance and if possible please send us a photograph of the damage to the item.

Please return your item to the address below:

RoL Factoring and Processing
Aviation Business Park
Enterprise Way
Christchurch
Dorset BH23 6NW
UK

Under no circumstances write Rings of London Ltd, Jewellery, Diamonds, etc. on the parcel or any word that may draw attention the package contains a jewellery item or items.

All returned jewellery items not complying with our Returns Policy will be returned to you without refund. If you return a jewellery item purchased with a promo code or on the “Friday Sale”, you will get the refund of the amount paid on the returned item minus the promotion amount applied. You will then lose the promotion amount of the returned item.

Any amount due will be refunded back onto the debit/credit card originally used. Please allow up to 7 working days for this process to complete.

If we do not receive your returned item we will ask you to provide the Proof of Postage receipt you obtained from the Post Office. We reserve the right to refuse a refund if you are unable to provide this Proof of Postage.

All refunds are processed to the original card used when you placed your order. If your card has expired we will make a BACS payment to your bank account.

Rings of London is a made-to-order fine jewellery company.  We are able to maintain our competitive prices by making the jewellery item you purchase to order only. To prevent the fraudulent use of a jewellery item, it will be secured to a ribbon with our name and logo on it. Enough slack on the ribbon will be given to enable the customer to wear the jewellery item and determine if they wish to keep it or return it to us.

No. Any damage to the ribbon or attempt to remove it will break the terms and conditions of our Returns Policy and will be returned to you without refund.

From a Health and Safety consideration and to prevent the spread of infections and in the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy.

Rings of London is unable to offer exchanges or refunds on personalised jewellery orders. We cannot provide exchanges or refunds on items that have been specially altered and/or personalised for you in anyway.

Rings of London is an online fine jewellery company. In order to maintain our competitive prices we make the jewellery item you purchase on a made-to-order basis only. However, we want to offer our customers the opportunity to purchase a limited number of our jewellery items at an even more competitive price for a limited period of time, hence our weekly Friday sale.

Our Friday sale starts at 00.00 am each Friday and ends 00.00 am on Saturday.

The first 50 items purchased on the Friday sale are sold at the discounted price. After this the price of each item will return to its original price.

The Friday sale is on a first-come first-served basis and there is no restriction on how many jewellery items you can purchase. If you purchase more than 50 items, then only the first 50 will be offered at the discounted price. Once 50 items have been purchased the sale will end and the price of each item will revert back to the full price.

If you purchase 10 or more jewellery items then we will be happy to offer you a 5% discount on the total cost of the items purchased. For larger purchases please contact us at office@ringsoflondon.com or (01202) 932360.